Placing an order

Order Issues

Order Information

Chat directly with our team via WhatsApp!
+44 78 57 14 58 07
Monday - Friday 09:00 AM - 04:30 PM BST

Lights4fun

Orders & Payments

How can I contact Lights4fun?

What are your opening hours?

Is there a Lights4fun shop?

Contact Us

I'd like to return an item

Can I exchange an item?

Have you received my return?

Returns

What are my payment options?

Zip Code Does Not Match Billing Address

Do you offer a student discount?

Do you offer trade prices?

Can I get a discount on my order?

My voucher code isn't working

I haven't received my voucher code via e-mail

The product I want is out of stock

How do I re-order a product?

How can I place a VAT free order?

Do your prices include VAT?

How do I buy a giftcard?

There is an issue with my payment

I am having an issue checking out

My order has arrived but it is incorrect

I haven't received my confirmation email

My order is a gift, are prices included?

There is an issue with my product

Do you offer spare parts?

I need a VAT invoice

My order is a gift, do you do gift receipts?

My PayPal account is not verified, what does this mean?

I live locally. Is there a Lights4fun shop I can get my order delivered to?

How much do I need to pay for delivery?

Do you ship to the EU from the UK?

Do you ship to the Republic of Ireland?

Delivery Options

My Places Evri Delivery Account

Can I track my delivery?

I haven't received my tracking information

Can you amend my delivery address?

There is an item missing from my order

My order has been delivered to the wrong address.

Delivery Issues

Delivery

How to Connect Your Core Connect Lights

Core Connect Timer Explained

I'm looking for an Extension Cable for Core Connect Lights.

Core Connect Lights

Are your Pro Connect lights dimmable?

How to Connect Pro Connect Lights

Pro Connect Timer Explained

I'm looking for an Extension Cable for my Pro Connect Lights.

Pro Connect Lights

I'm looking for an Extension Cable for Essential Range Lights

How to Connect Your Essential Connect Lights

Essential Connect Lights

How to Connect Ultimate Connect Festoon Lights

I'm looking for an Extension Cable for Ultimate Connect Lights.

Ultimate Connect Lights

Which Connectable Lights Should I Choose?

How many lights do I need for my Christmas tree?

I'm looking for Type U lights

Which lights can I use all year round?

Connectable accessories: our tips

I'm looking for Type CC lights

Do your connectable products have a 2 pin or 3 pin connection?

General Questions

Connectable Products

How do I set the timer on my plug-in lights?

Are your festoon bulbs replaceable?

How do I use the remote control for my plug in Festoon lights?

Festoon Lights

Plug In Products

Do I need to remove the protective film on the solar panel?

My solar lights are missing the ground stake

Do solar lights have an on & off switch

How do I test the battery on my solar lights?

How do I operate my outdoor solar lights?

How I set the timer using my remote control?

Solar Products

What material are your candles made from?

Do you sell Batteries?

How does the timer work?

Battery Leakage

How to Change Batteries on Baubles

Blue Residue on Lanterns

What are the different settings on my multi-function battery operated lights?

General questions

Battery Products

How do I assemble my Studley Large Stag?

How do I assemble my Studley Large Doe?

How do I assemble my Studley Grazing Stag?

How do I assemble my Studley Resting Doe?

How do I assemble my Studley Resting Fawn?

The Studley Reindeer Family

How do I assemble my Swinsty Stag?

How do I assemble my Swinsty Doe?

How do I assemble my Swinsty Fawn?

The Swinsty Reindeer Family

How to Assemble: Illuminated Reindeer Family

How do I set the timer on my reindeer?

General Information

Reindeer

How do I style my wreath?

Wreaths and Garlands

How I operate the Cloud Wall Light?

Wall Lights

What is TruGlow®?

Do all candles come with a remote control?

How do I set the timer on my TruGlow candle?

TruGlow Candles

What do the IP ratings mean?

Do you stock European plugs?

How much do Christmas lights cost to run?

How warm are your Warm White LED lights?

Product Warranty

Product Advice

Why can I not find a product on your website?

Do you have a brochure?

How do I see the product measurements and specifications?

I am having an issue with the website

Website Information

Do you accept charity requests?

Do you offer Collaborations?

Marketing

Origin of Products

CE & ROHS Compliance

Where are your products made

Do my lights need to be PAT tested?

About Our Products

I'd like to unsubscribe from Marketing communication

I forgot my password

My email isn't recognised

How to create an account?

How do I change my PayPal address?

My Account