Please note, warranty claims cannot be resolved by chat with a team member. Please use "Warranty Claim/Faulty Product" to report your issue. Our specialist team will review it and offer a solution. 
Thank you for your understanding.

We usually respond within 2 working days, Monday to Friday (excluding bank holidays)

We're here 9am–4.30pm, Monday to Friday.

Please note, warranty claims cannot be resolved by phone. Please use "Warranty Claim/Faulty Product" above to report your issue. Our specialist team will review it and offer a solution. 
Thank you for your understanding.

Lights4fun

I'd like to return an item

Can I exchange an item?

Have you received my return?

Are returns free?

I live locally, can I return or collect my order from your office?

What should I do if there is an issue with my refund amount?

How do I return an item?

What should I do if I lack the original packaging or product label for a return?

Non-Returnable Products

I don't have a printer to print my return label?

How long will it take until I receive my refund?

Returns

Do you offer additional discount on a large order?

How do I receive my order confirmation?

What is the process for placing a large or trade order?

How do I deal with a double payment issue for my order?

How do I update my email address on my order?

Why can't I log in to my customer account ?

I forgot to use the discount code, can you apply this to my order?

Do you offer gift-wrap service?

Can I make a phone purchase ?

How does iwocaPay work?

What are my payment options?

Zip Code Does Not Match Billing Address

Do you offer a student discount?

Do you offer trade prices?

Can I get a discount on my order?

Why is my discount/voucher code not working?

I have subscribed but I have not received my voucher code ?

When will a product become in stock again ?

How do I re-order a product?

How can I place a VAT free order?

Do your prices include VAT?

How do I buy a giftcard?

There is an issue with my payment

I am having an issue checking out

Can I use a discount code on the trade site?

Placing an order

My order has arrived but it is incorrect

I haven't received my confirmation email

My order is a gift, are prices included?

I have received the wrong product or something is missing?

Can I amend my order?

Order Issues

Do you offer spare parts?

I need a VAT invoice

My order is a gift, do you do gift receipts?

My PayPal account is not verified, what does this mean?

How can I see my previous orders?

When you order online, you start by filling in the shipping address and then proceed to the payment page.  At that point, you will have the option to choose a different billing address (by default, the address is the same, so you will need to select

Order Information

Orders & Payments

How can I track my standard delivery order?

Can I change the delivery address after placing my order?

How fast are orders shipped?

I live locally. Is there a Lights4fun shop I can get my order delivered to?

Do you offer free delivery?

Where do you deliver?

Do you ship to the Republic of Ireland?

What are the delivery options and times?

TruGarden Delivery

Delivery Options

My Places Evri Delivery Account

Can I track my delivery?

I haven't received my tracking information

Can you amend my delivery address or cancel my order?

Where is my order?

My delivery has been delayed

My order has been delivered to the wrong address.

My parcel has been returned to sender

There is an item missing from my order

Where is the rest of my order?

Delivery Issues

Delivery

My product has arrived damaged, is faulty or has stopped working?

Can Twinkly lights be connected?

Are candle holders included ?

Can I hardwire my lights?

I am looking for specific information, can you help?

How to use my taper candles?

Are your candles vegan?

How do I connect my lights together?

Are your different ranges (Essential, Core, Pro, Ultimate) compatible ?

Are my sets of lights connectable to other sets ?

Are the plugs included with the lights or do they have to be bought separately?

Are the connectable ranges (Essential, Pro, Core, UItimate, Plus & Ingenious Connect) all compatible?

How to Connect Your Core Connect Lights

Core Connect Timer Explained

I'm looking for an Extension Cable for Core Connect Lights.

Core Connect Lights

Are your Pro Connect lights dimmable?

How to Connect Pro Connect Lights

Pro Connect Timer Explained

I'm looking for an Extension Cable for my Pro Connect Lights.

Pro Connect Lights

I'm looking for an Extension Cable for Essential Range Lights

How to Connect Your Essential Connect Lights

Essential Connect Lights

How to Connect Ultimate Connect Festoon Lights

I'm looking for an Extension Cable for Ultimate Connect Lights.

Do you sell spare bulbs for the Ultimate Connect Festoon Lights?

Ultimate Connect Lights

Which Connectable Lights Should I Choose?

How many lights do I need for my Christmas tree?

I'm looking for Type U lights ? CE13P20-YWB ?

Which lights can I use all year round?

Connectable accessories: our tips

I'm looking for Type CC lights

Do your connectable products have a 2 pin or 3 pin connection?

I'm looking for Type C lights

What does the warranty label look like?

General Questions

Connectable Products

How do I set the timer on my plug-in lights?

Why does my outdoor product have an IP20 transformer/plug?

Are your festoon bulbs replaceable?

How do I use the remote control that came with my plug-in Festoon lights??

Festoon Lights

Plug In Products

Do I need to remove the protective film on the solar panel?

My solar lights are missing the ground stake

Do solar lights have an on & off switch

How do I operate my outdoor solar lights?

How I set the timer using my remote control?

How do I troubleshoot my non-working solar lights?

Do you sell spare solar panels?

Should I bring my solar lights in for the winter?

How to set up my solar hanging lantern?

Solar Products

What material are your candles made from?

Do you sell Batteries?

How does the timer work?

Battery Leakage

How to Change Batteries on Baubles

Blue Residue on Lanterns

What are the different settings on my multi-function battery operated lights?

General questions

Battery Products

How do I assemble my Studley Large Stag?

How do I assemble my Studley Large Doe?

How do I assemble my Studley Grazing Stag?

How do I assemble my Studley Resting Doe?

How do I assemble my Studley Resting Fawn?

The Studley Reindeer Family

How do I assemble my Swinsty Stag?

How do I assemble my Swinsty Doe?

How do I assemble my Swinsty Fawn?

The Swinsty Reindeer Family

How to Assemble: Illuminated Reindeer Family

How do I set the timer on my reindeer?

General Information

Reindeer

How do I style my wreath?

Wreaths and Garlands

How I operate the Cloud Wall Light?

Wall Lights

What is TruGlow®?

Do all candles come with a remote control?

How do I set the timer on my TruGlow candle?

Can I light several candles with the TruGlow® remote control?

TruGlow Candles

What do the IP ratings mean?

Do you stock European plugs?

How much do Christmas lights cost to run?

How warm are your Warm White LED lights?

Product Warranty

Can I use the  TruGlow® AIR with essential oil blends other than those recommended?

Do I need to dilute the essential oil blends before use in the TruGlow® AIR Diffuser?

Are the essential oil blends sold alongside the TruGlow® AIR Diffuser pet friendly?

How do I clean my TruGlow® AIR Diffuser?

How do I add fragrance oil to the TruGlow® AIR or change over the fragrance oil?

Why is the remote for my TruGlow® AIR not working?

I’ve received my diffuser, but haven’t received the oils?

My TruGlow® AIR diffuser is on, but there is no mist or fragrance coming through?

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