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Order Issues

My order has arrived but it is incorrect

We are so sorry that you have received an incorrect order. Our Customer Experience team will be very happy to get this resolved for you. Please get in touch with us here so we can investigate this with our despatch team and arrange for the correct pr

I haven't received my confirmation email

Thank you for placing an order with us.  Once your is placed, a confirmation will be emailed to you within 30 minutes. Remember to check your junk/spam inbox, just in case. If you have been given an order reference, this is confirmation that your ord

My order is a gift, are prices included?

No pricing information is included within our parcels.

There is an issue with my product

We are so sorry to hear that there is an issue with your product. Our friendly team of Customer Advisors will be more than happy to help. If you would like to report an issue with your product and it is within our two year warranty window, please con

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