I'd like to return an item
Click here for everything you need to know about returns.
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Returns
Can I exchange an item?
Unfortunately, our system isn't set up to process exchanges efficiently, however, you are more than welcome to return the items for a full refund and then place a new order with us. Please find a link to our returns page here.
Have you received my return?
All goods will be inspected on return and we aim to process your return within 14 days, following receipt of your parcel. At peak times, it may take a little longer for your return to be fully processed. Once we have checked your returned parcel we w
Are returns free?
Returns are made at your cost. Simply return your order to us via any service which offers proof of postage. We recommend you use a tracked service, as the goods are your responsibility until they reach the warehouse. If you wish to return your produ
I live locally, can I return or collect my order from your office?
We're an online retailer and we don’t have a shop for you to return your order to. Our head office is located in Harrogate but not our warehouse.
What should I do if there is an issue with my refund amount?
If you believe there is a discrepancy in a refund amount, please check if any discounts were applied to your order, as the refunded amount reflects any discounts taken. Should you need clarification on the refund calculation, do not hesitate to get i
How do I return an item?
If you're unsatisfied with a product and would like to return it, you can do so within 30 days of purchase as long as it's in a resellable condition. Please start your return by clicking here. Once we have received the returned parcel, your refund wi
What should I do if I lack the original packaging or product label for a return?
If you are unable to provide the original packaging or product label due to discarding them, we encourage you to contact us nonetheless. We can often proceed by using photographic evidence of the faulty item to determine the most suitable solution.
Non-Returnable Products
We are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal has been broken by you after delivery.
I don't have a printer to print my return label?
No problem, please let us know by sending us a message with your order number and we will provide instructions for you.
How long will it take until I receive my refund?
Please note that all refunds are automatically made to the payment method used at the time of purchase.