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Lights4fun

<p id="isPasted"><strong>I&apos;d like to return an item</strong></p><div data-block="true" data-editor="audvm" data-offset-key="13i8j-0-0" id="isPasted"><div data-offset-key="13i8j-0-0"><span data-offset-key="13i8j-0-0"><span data-text="true">We offer a 30 day return on all products purchased on our website. Should you wish to return your order to us, please follow the link to our returns portal&#xA0;</span></span><a class="fr-strong" href="https://www.lights4fun.co.uk/apps/returns" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="13i8j-1-0"><span data-text="true">here</span></span></a></div></div><div data-block="true" data-editor="audvm" data-offset-key="85s37-0-0"><div data-offset-key="85s37-0-0"><span data-offset-key="85s37-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="audvm" data-offset-key="ke6v-0-0"><div data-offset-key="ke6v-0-0"><span data-offset-key="ke6v-0-0"><span data-text="true">We are unable to exchange items and products purchased as a set can only be returned as a complete set and not individual items. Return postage will be at your own cost and all returned products must be unmarked and undamaged in the original packaging with order details included.</span></span></div></div><div data-block="true" data-editor="audvm" data-offset-key="6gvca-0-0"><div data-offset-key="6gvca-0-0"><span data-offset-key="6gvca-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="audvm" data-offset-key="2ef7o-0-0"><div data-offset-key="2ef7o-0-0"><span data-offset-key="2ef7o-0-0"><span data-text="true">Once we have received the returned parcel we will process your refund. It may take up to 14 working days for the refund to appear in your account. Please note that we do not accept responsibility for any damaged or lost products and we recommend that you keep a copy of your proof of postage and/or parcel tracking number just in case.</span></span></div></div><div data-block="true" data-editor="audvm" data-offset-key="3ckqk-0-0"><div data-offset-key="3ckqk-0-0"><span data-offset-key="3ckqk-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="audvm" data-offset-key="dao13-0-0"><div data-offset-key="dao13-0-0"><span data-offset-key="dao13-0-0"><span data-text="true">If your order arrived damaged, faulty or has an incorrect item, please contact our Customer Experience <a class="fr-strong" href="https://lights4fun.gorgias.help/en-US/flows/01J0R5R2GK0YZVDCMPDR1DZY3M" rel="noopener noreferrer" target="_blank">here</a>.</span></span></div></div><h3 id><br></h3><p><br></p><p><br></p>

<h3>I'd like to return an item</h3><p>We are sorry to hear that your recent order is not suitable for your needs.</p><p>- You can return any item to us for a refund within 30 days of receiving your original order, as long as it?s in a resellable condition.</p><p>Please complete the form here to receive a printable returns form. If you cannot print the form or have no access to a printer please click here to contact our Customer Experience team who will be happy to help.</p><p>If you are experiencing trouble with a solar product, click here to view our troubleshooting guide to help get your lights back up & running as soon as possible. </p><p>Please note, all returns are made at your cost. The goods are your responsibility until they reach our warehouse & we recommend you use a tracked service that offers proof of postage.<h3>Can I exchange an item?</h3><p>Unfortunately our system isn't set up to process exchanges efficiently, however you are more than welcome to return the items for a full refund and then place a new order with us.</p><p>-Here's a link to our returns page<h3>Have you received my return?</h3><p>All goods will be inspected on return and we aim to process your return within 14 days, following receipt of your parcel. At peak times, it may take a little longer for your return to be fully processed.</p><p>-Once we have checked your returned parcel we will issue your refund. It may take up to 10 working days for the refund to appear in your account. For that additional peace of mind we do send you an email as soon as we action your refund.</p><p>If more than 14 days has passed since you returned your order and you have not heard from us please click here to contact our Customer Experience team who will be really happy to help.

Returns

How can I contact Lights4fun?

What are your opening hours?

Is there a Lights4fun shop?

Contact Us

I'd like to return an item

Can I exchange an item?

Have you received my return?

Are returns free?

I live locally, can I return or collect my order from your office?

What should I do if there is an issue with my refund amount?

How do I return an item?

What should I do if I lack the original packaging or product label for a return?

Non-Returnable Products

I don't have a printer to print my return label?

How long will it take until I receive my refund?

Do you offer additional discount on a large order?

How do I receive my order confirmation?

What is the process for placing a large or trade order?

How do I deal with a double payment issue for my order?

How do I update my email address on my order?

Why can't I log in to my customer account ?

I forgot to use the discount code, can you apply this to my order?

Do you offer gift-wrap service?

Can I make a phone purchase ?

What are my payment options?

Zip Code Does Not Match Billing Address

Do you offer a student discount?

Do you offer trade prices?

Can I get a discount on my order?

Why is my discount/voucher code not working?

I have subscribed but I have not received my voucher code ?

When will a product become in stock again ?

How do I re-order a product?

How can I place a VAT free order?

Do your prices include VAT?

How do I buy a giftcard?

There is an issue with my payment

I am having an issue checking out

Can I use a discount code on the trade site?

Placing an order

My order has arrived but it is incorrect

I haven't received my confirmation email

My order is a gift, are prices included?

I have received the wrong product or something is missing?

Can I amend my order?

Order Issues

Do you offer spare parts?

I need a VAT invoice

My order is a gift, do you do gift receipts?

My PayPal account is not verified, what does this mean?

How can I see my previous orders?

When you order online, you start by filling in the shipping address and then proceed to the payment page.  At that point, you will have the option to choose a different billing address (by default, the address is the same, so you will need to select

Order Information

Orders & Payments

How can I track my standard delivery order?

Can I change the delivery address after placing my order?

How fast are orders shipped?

I live locally. Is there a Lights4fun shop I can get my order delivered to?

Do you offer free delivery?

Where do you deliver?

Do you ship to the Republic of Ireland?

What are the delivery options and times?

TruGarden Delivery

Delivery Options

My Places Evri Delivery Account

Can I track my delivery?

I haven't received my tracking information

Can you amend my delivery address or cancel my order?

Where is my order?

My delivery has been delayed

My order has been delivered to the wrong address.

My parcel has been returned to sender

There is an item missing from my order

Where is the rest of my order?

Delivery Issues

Delivery

My product has arrived damaged, is faulty or has stopped working?

Can Twinkly lights be connected?

Are candle holders included ?

Can I hardwire my lights?

I am looking for specific information, can you help?

How to use my taper candles?

Are your candles vegan?

How do I connect my lights together?

Are your different ranges (Essential, Core, Pro, Ultimate) compatible ?

Are my sets of lights connectable to other sets ?

Are the plugs included with the lights or do they have to be bought separately?

Are the connectable ranges (Essential, Pro, Core, UItimate, Plus & Ingenious Connect) all compatible?

How to Connect Your Core Connect Lights

Core Connect Timer Explained

I'm looking for an Extension Cable for Core Connect Lights.

Core Connect Lights

Are your Pro Connect lights dimmable?

How to Connect Pro Connect Lights

Pro Connect Timer Explained

I'm looking for an Extension Cable for my Pro Connect Lights.

Pro Connect Lights

I'm looking for an Extension Cable for Essential Range Lights

How to Connect Your Essential Connect Lights

Essential Connect Lights

How to Connect Ultimate Connect Festoon Lights

I'm looking for an Extension Cable for Ultimate Connect Lights.

Do you sell spare bulbs for the Ultimate Connect Festoon Lights?

Ultimate Connect Lights

Which Connectable Lights Should I Choose?

How many lights do I need for my Christmas tree?

I'm looking for Type U lights ? CE13P20-YWB ?

Which lights can I use all year round?

Connectable accessories: our tips

I'm looking for Type CC lights

Do your connectable products have a 2 pin or 3 pin connection?

I'm looking for Type C lights

General Questions

Connectable Products

How do I set the timer on my plug-in lights?

Why does my outdoor product have an IP20 transformer/plug?

Are your festoon bulbs replaceable?

How do I use the remote control that came with my plug-in Festoon lights??

Festoon Lights

Plug In Products

Do I need to remove the protective film on the solar panel?

My solar lights are missing the ground stake

Do solar lights have an on & off switch

How do I operate my outdoor solar lights?

How I set the timer using my remote control?

How do I troubleshoot my non-working solar lights?

Do you sell spare solar panels?

Should I bring my solar lights in for the winter?

Solar Products

What material are your candles made from?

Do you sell Batteries?

How does the timer work?

Battery Leakage

How to Change Batteries on Baubles

Blue Residue on Lanterns

What are the different settings on my multi-function battery operated lights?

General questions

Battery Products

How do I assemble my Studley Large Stag?

How do I assemble my Studley Large Doe?

How do I assemble my Studley Grazing Stag?

How do I assemble my Studley Resting Doe?

How do I assemble my Studley Resting Fawn?

The Studley Reindeer Family

How do I assemble my Swinsty Stag?

How do I assemble my Swinsty Doe?

How do I assemble my Swinsty Fawn?

The Swinsty Reindeer Family

How to Assemble: Illuminated Reindeer Family

How do I set the timer on my reindeer?

General Information

Reindeer

How do I style my wreath?

Wreaths and Garlands

How I operate the Cloud Wall Light?

Wall Lights

What is TruGlow®?

Do all candles come with a remote control?

How do I set the timer on my TruGlow candle?

Can I light several candles with the TruGlow® remote control?

TruGlow Candles

What do the IP ratings mean?

Do you stock European plugs?

How much do Christmas lights cost to run?

How warm are your Warm White LED lights?

Product Warranty

Can I use the  TruGlow® AIR with essential oil blends other than those recommended?

Do I need to dilute the essential oil blends before use in the TruGlow® AIR Diffuser?

Are the essential oil blends sold alongside the TruGlow® AIR Diffuser pet friendly?

How do I clean my TruGlow® AIR Diffuser?

How do I add fragrance oil to the TruGlow® AIR or change over the fragrance oil?

Why is the remote for my TruGlow® AIR not working?

I’ve received my diffuser, but haven’t received the oils?

My TruGlow® AIR diffuser is on, but there is no mist or fragrance coming through?

I'd like to return an itemUpdated 8 months ago