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Placing an order

What are my payment options?

You can choose to pay with either Visa, Master Card, Klarna, Maestro Card or PayPal directly on our website. We also accept Apple Pay & Google Pay.If you would like to pay via Bank Transfer, simply get in touch with our team and we'll get this sorted

Zip Code Does Not Match Billing Address

Our online payment gateway uses zip code verification to protect customers from credit card fraud. Occasionally our payment gateway gets a little overzealous and will block a payment for 24-48 hours even when the zip code is 100% correct as per your

Do you offer a student discount?

Click here to find out more about our student discount!

Do you offer trade prices?

Absolutely! With 15 years’ experience looking after our much loved Trade customers we offer exclusive trade pricing. ✨ Register here for your free Trade account. Once your account created, simply log in to your account and you will have access to Lig

Can I get a discount on my order?

Join our e-mail club and we’ll keep you up to date will our latest offers and promo codes. If you are a trade customer, create your free trade account here

Why is my discount/voucher code not working?

Make sure the spelling is correct and that there are no spaces before or after the code. Check that the conditions of the promotion are met (minimum spend, offer expiration date and time, products included in the offer). Please note that if your vouc

I have subscribed but I have not received my voucher code ?

Promo codes are sent automatically by email within 2 hours of your registration. If you do not see an email from us, first check your spam folder. You can also look for our email by searching with our email address : [email protected].  If found

When will a product become in stock again ?

If the product is showing out of stock on our website, then we have no availability. Please enter your e-mail address in the Notify Me When Available box on the product page and you will be automatically notified as soon as it is back in stock (we pr

How do I re-order a product?

To see what you have ordered before, you can log in your customer account and see your order history. If you haven't created an account, you can also see you order history on the invoice we have e-mailed you.

How can I place a VAT free order?

We are able to offer VAT free orders to residents of the Channel Islands and the Republic of Ireland. Please call our Customer Experience Team on 01423 816040 or contact us here  to place your order with us so that we can ensure your order is VAT fre

Do your prices include VAT?

All of our prices on site are inclusive of VAT.  If you are eligible and have a valid VAT registration number we can send you a VAT free quotation. Please get in touch with our sales team who would be delighted to get this sorted for you

How do I buy a giftcard?

Gift cards are now available : https://www.lights4fun.co.uk/products/lights4fun-gift-card

There is an issue with my payment

If your payment is pending, this should update within 24 hours. This should be successful however if not, rest assured that the payment will return to you. If your payment has been successful, you will receive an order confirmation on email. This may

I am having an issue checking out

If you’re having issues with our website, or if something doesn’t look quite right, please get in touch here or chat to us online or call us. A screenshot showing any error message would also be very helpful. We love feedback and we’re always happy t

Can I use a discount code on the trade site?

Promotional codes cannot be used in conjunction with Trade Accounts, for further information please contact us.