Orders & Payments

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Do you offer additional discount on a large order?

To get the best price possible please make the most of our multi-buy discounts and bundle deals available online. If you’re looking for a bespoke quotation, give our team a call on 01423 816040, send us an email, or chat to us online.

How do I receive my order confirmation?

After placing your order, you should receive a confirmation email with all the details. If for some reason it's not clear or you haven't received it, please contact us to ensure that the confirmation was sent successfully and address any potential is

What is the process for placing a large or trade order?

If you wish to place a Trade or bulk order, reach out to us with your requirements and previous order references. We will confirm the availability of the items and provide you with a quote. After the warehouse confirms the order, including any delive

How do I deal with a double payment issue for my order?

If you notice a double payment on your order, but have only received one confirmation email, please be assured that only one transaction has been completed, and any additional pending charges should automatically be returned to your account within a

How do I update my email address on my order?

If you've made a mistake with your email address upon placing your order, please get in touch with us to have it corrected. We'll confirm once it has been updated for you so you can stay informed on your delivery and keep a record of your purchase.

Why can't I log in to my customer account ?

If you try to connect to your account and your email is not recognised, you may not yet have created an account. This is not automatic as soon as you place an order. It is also possible to have subscribed to our marketing emails without a customer ac

I forgot to use the discount code, can you apply this to my order?

Discount codes must be entered at checkout. They are applied before delivery and cannot be applied retrospectively to an order, or used in conjunction with any other promotional code. However, we understand this may be disappointing. If you can provi

Do you offer gift-wrap service?

We currently do not offer this service. If you wish to send a present, please be reassured that we do not include any invoices inside the packages.

Can I make a phone purchase ?

We do not take payment over the phone but if you need help placing an order, you can certainly call us and we can assist you or prepare an online order for you. You will then be redirected to our website with your order ready and you will be able to