Our Customer Experience Team may be able to help with a spare part for a product. Please let us know the product reference (on the invoice and on the product label attached to your product) and include a brief description of the spare part you are lo
You can find a VAT invoice included in your order confirmation e-mail. There is a link at the top of the email to download your invoice. If you cannot locate your invoice, please simply get in touch to let us know and our team would be delighted to h
We do not offer gift receipts however there is no paperwork included in our items or packaging. There is no pricing information included. If there is an issue with your gifted product, please ask the person who placed the order to get in touch with u
To protect you from fraud, we only accept verified PayPal accounts. Verification basically confirms your card and bank account are owned by you. It’s really easy to verify your account with PayPal and you can do it online.
You can view your previous order history and track your latest order by logging into your online account here.
When placing an order online, you first enter your shipping address before proceeding to the payment page. At checkout, you will have the option to select a different billing address. By default, the billing address matches the shipping address, so y