The TruGlow® AIR Diffuser can work with any 20ml bottle of essential oil or essential oil blend as desired. However, the diffuser has been designed with our essential oil blends in mind and so it will work best with these products (which also just ha
There is no need to dilute the essential oils before using them. We’ve designed the diffuser and the associated essential oil blends to work perfectly without the need to add water or additional carrier oils. Therefore, just attach the bottle of your
Due to the high concentration of pure essential oils in these blends, and just to be on the safe side, we wouldn’t recommend using these fragrances around pets since some essential oils can be harmful to animals. If you’re unsure, please do double ch
We’d recommend using the metal pin provided with the unlocking tool every couple of months, or whenever you change over your fragrance bottle, to make sure that the diffuser mist point on top of the candle is clear of any oil build-up. If you’ve acci
Unlock the compartment on the underside of the diffuser candle by turning the cover in an anticlockwise movement (remember to keep the unit upright if there’s already a fragrance bottle inside!) If the cover is stiff, use the unlocking tool provided.
Either the batteries in the remote control may need replacing, or the remote control is out of range of the diffuser candle, so make sure that you’re within a few metres of the TruGlow® AIR in order to use it.
TruGlow® AIR candle diffusers and our essential oil blends are despatched in separate parcels from our warehouse, so if you’ve received one, but not the other, please sit tight – the second half of your order is on the way! If you’ve been waiting for
If no mist or fragrance is coming through the diffuser, then there may be insufficient oil left, so do check the levels in your fragrance bottle. Alternatively, if there is no mist coming through, this may be a sign of an oil blockage in the plastic
If the candle is not illuminating, the battery may be insufficiently charged. Please charge the diffuser with the cables provided.
If the diffuser function is not switching on, the battery may be insufficiently charged, so please charge up the unit with the cables provided.
If for any reason you aren’t completely satisfied or you change your mind, you may return your TruGlow® AIR candle diffuser in its original condition for a full refund within 30 days. Original condition means that the product has not been opened, use
We are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal on the diffuser oil bottle has been broken by you after delivery.