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My product has arrived damaged, is faulty or has stopped working?

For any concerns regarding a faulty product, if your product is still covered by our 2-year warranty, please provide us. This is necessary to proceed with reporting the issue and determining the next steps to resolve the matter, such as a replacement

Can Twinkly lights be connected?

The Twinkly lights cannot be physically connected the way our connectable ranges can. You can however, with good WIFI coverage, group up to 10 Twinkly devices through the Twinkly app. Please note that the lights will have to share the same LED profi

Are candle holders included ?

Unless mentioned in the description of the product, candle sticks and candles holders used for our photographs are usually not included. We do sell some candle holders and accessories.

Can I hardwire my lights?

We can confirm that our Pro Connect, Ultimate Connect & Ingenious Connect are high voltage and can be hardwired. For safety, we’d recommend the lights are installed by a professional electrician. You can find a reputable electrician by visiting The

I am looking for specific information, can you help?

Are you looking for a product or need specific information about one of our items?. Please feel free to check the Tech Spec section where you’ll find some detailed technical information. If you can’t find the answer to your question, don’t hesitate t

How to use my taper candles?

To use your taper candles with the remote, they must first be turned on at the base.

Are your candles vegan?

Paraffin wax itself is a byproduct of petroleum refining and is generally considered vegan. However, it is often blended with other ingredients, some of which may be animal-derived, to improve its hardness and performance. As a result, we cannot guar

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TruGlow® AIR Portable Diffuser