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Lights4fun

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Either the batteries in the remote control may need replacing, or the remote control is out of range of the diffuser candle, so make sure that you’re within a few metres of the TruGlow® AIR in order to use it.

Why is the remote for my TruGlow® AIR not working?

Product Advice

TruGlow® AIR Portable Diffuser

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Contact Us

I'd like to return an item

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I live locally, can I return or collect my order from your office?

What should I do if there is an issue with my refund amount?

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What should I do if I lack the original packaging or product label for a return?

Non-Returnable Products

I don't have a printer to print my return label?

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Returns

Do you offer additional discount on a large order?

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How do I deal with a double payment issue for my order?

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I forgot to use the discount code, can you apply this to my order?

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Zip Code Does Not Match Billing Address

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I have subscribed but I have not received my voucher code ?

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Placing an order

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Order Issues

Do you offer spare parts?

I need a VAT invoice

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My PayPal account is not verified, what does this mean?

How can I see my previous orders?

When you order online, you start by filling in the shipping address and then proceed to the payment page.  At that point, you will have the option to choose a different billing address (by default, the address is the same, so you will need to select

Order Information

Orders & Payments

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TruGarden Delivery

Delivery Options

My Places Evri Delivery Account

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I haven't received my tracking information

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My delivery has been delayed

My order has been delivered to the wrong address.

My parcel has been returned to sender

There is an item missing from my order

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Delivery Issues

Delivery

My product has arrived damaged, is faulty or has stopped working?

Can Twinkly lights be connected?

Are candle holders included ?

Can I hardwire my lights?

I am looking for specific information, can you help?

How to use my taper candles?

Are your candles vegan?

How do I connect my lights together?

Are your different ranges (Essential, Core, Pro, Ultimate) compatible ?

Are my sets of lights connectable to other sets ?

Are the plugs included with the lights or do they have to be bought separately?

Are the connectable ranges (Essential, Pro, Core, UItimate, Plus & Ingenious Connect) all compatible?

How to Connect Your Core Connect Lights

Core Connect Timer Explained

I'm looking for an Extension Cable for Core Connect Lights.

Core Connect Lights

Are your Pro Connect lights dimmable?

How to Connect Pro Connect Lights

Pro Connect Timer Explained

I'm looking for an Extension Cable for my Pro Connect Lights.

Pro Connect Lights

I'm looking for an Extension Cable for Essential Range Lights

How to Connect Your Essential Connect Lights

Essential Connect Lights

How to Connect Ultimate Connect Festoon Lights

I'm looking for an Extension Cable for Ultimate Connect Lights.

Do you sell spare bulbs for the Ultimate Connect Festoon Lights?

Ultimate Connect Lights

Which Connectable Lights Should I Choose?

How many lights do I need for my Christmas tree?

I'm looking for Type U lights ? CE13P20-YWB ?

Which lights can I use all year round?

Connectable accessories: our tips

I'm looking for Type CC lights

Do your connectable products have a 2 pin or 3 pin connection?

I'm looking for Type C lights

General Questions

Connectable Products

How do I set the timer on my plug-in lights?

Why does my outdoor product have an IP20 transformer/plug?

Are your festoon bulbs replaceable?

How do I use the remote control that came with my plug-in Festoon lights??

Festoon Lights

Plug In Products

Do I need to remove the protective film on the solar panel?

My solar lights are missing the ground stake

Do solar lights have an on & off switch

How do I operate my outdoor solar lights?

How I set the timer using my remote control?

How do I troubleshoot my non-working solar lights?

Do you sell spare solar panels?

Should I bring my solar lights in for the winter?

Solar Products

What material are your candles made from?

Do you sell Batteries?

How does the timer work?

Battery Leakage

How to Change Batteries on Baubles

Blue Residue on Lanterns

What are the different settings on my multi-function battery operated lights?

General questions

Battery Products

How do I assemble my Studley Large Stag?

How do I assemble my Studley Large Doe?

How do I assemble my Studley Grazing Stag?

How do I assemble my Studley Resting Doe?

How do I assemble my Studley Resting Fawn?

The Studley Reindeer Family

How do I assemble my Swinsty Stag?

How do I assemble my Swinsty Doe?

How do I assemble my Swinsty Fawn?

The Swinsty Reindeer Family

How to Assemble: Illuminated Reindeer Family

How do I set the timer on my reindeer?

General Information

Reindeer

How do I style my wreath?

Wreaths and Garlands

How I operate the Cloud Wall Light?

Wall Lights

What is TruGlow®?

Do all candles come with a remote control?

How do I set the timer on my TruGlow candle?

Can I light several candles with the TruGlow® remote control?

TruGlow Candles

What do the IP ratings mean?

Do you stock European plugs?

How much do Christmas lights cost to run?

How warm are your Warm White LED lights?

Product Warranty

Can I use the  TruGlow® AIR with essential oil blends other than those recommended?

Do I need to dilute the essential oil blends before use in the TruGlow® AIR Diffuser?

Are the essential oil blends sold alongside the TruGlow® AIR Diffuser pet friendly?

How do I clean my TruGlow® AIR Diffuser?

How do I add fragrance oil to the TruGlow® AIR or change over the fragrance oil?

I’ve received my diffuser, but haven’t received the oils?

My TruGlow® AIR diffuser is on, but there is no mist or fragrance coming through?

Why is the remote for my TruGlow® AIR not working?Updated 7 months ago