Please note, warranty claims cannot be resolved by chat with a team member. Please use "Warranty Claim/Faulty Product" to report your issue. Our specialist team will review it and offer a solution. 
Thank you for your understanding.

We usually respond within 2 working days, Monday to Friday (excluding bank holidays)

We're here 9am–4.30pm, Monday to Friday.

Please note, warranty claims cannot be resolved by phone. Please use "Warranty Claim/Faulty Product" above to report your issue. Our specialist team will review it and offer a solution. 
Thank you for your understanding.

Lights4fun

<div data-block="true" data-editor="3q1lg" data-offset-key="r7tp-0-0" id="isPasted"><div data-offset-key="r7tp-0-0"><span data-offset-key="r7tp-0-0"><span data-text="true"><br>We can confirm that our&#xA0;</span></span><a href="https://www.lights4fun.co.uk/pages/pro-series" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="r7tp-1-0"><span data-text="true">Pro&#xA0;</span></span></a>Connect<span data-offset-key="r7tp-2-0"><span data-text="true">,&#xA0;</span></span><span data-offset-key="r7tp-2-0"><span data-text="true"><a href="https://www.lights4fun.co.uk/pages/search-results?q=ultimate%20connect&amp;page=1" rel="noopener noreferrer" target="_blank">Ultimate&#xA0;</a>Connect</span></span><span data-offset-key="r7tp-4-0"><span data-text="true">&#xA0;&amp;&#xA0;</span></span><a href="https://www.lights4fun.co.uk/pages/ingenious" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="r7tp-5-0"><span data-text="true">Ingenious&#xA0;</span></span></a>Connect<span data-offset-key="r7tp-6-0"><span data-text="true">&#xA0;are high voltage and can be hardwired. &#xA0;For safety, we&#x2019;d recommend the lights are installed by a professional electrician. &#xA0;</span></span></div></div><div data-block="true" data-editor="3q1lg" data-offset-key="b6jjk-0-0"><div data-offset-key="b6jjk-0-0"><span data-offset-key="b6jjk-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3q1lg" data-offset-key="2mn1l-0-0"><div data-offset-key="2mn1l-0-0"><span data-offset-key="2mn1l-0-0"><span data-text="true">You can find a reputable electrician by visiting The National Inspection Council for Electrical Installation Contracting, one of several organisations which regulates the training and work of electrical enterprises in the UK. Here&apos;s a link to their website:&#xA0;</span></span><a href="http://www.niceic.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="2mn1l-1-0"><span data-text="true">http://www.niceic.com/</span></span></a></div></div><div data-block="true" data-editor="3q1lg" data-offset-key="3v6r5-0-0"><div data-offset-key="3v6r5-0-0"><span data-offset-key="3v6r5-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3q1lg" data-offset-key="fg7fr-0-0"><div data-offset-key="fg7fr-0-0"><span data-offset-key="fg7fr-0-0"><span data-text="true">Please note that any modifications made to the plug when hardwiring the lights will negate the product warranty on both the plug and the lighting display.</span></span></div></div>

We can confirm that our Pro Connect, Ultimate Connect & Ingenious Connect are high voltage and can be hardwired.  For safety, we’d recommend the lights are installed by a professional electrician.  You can find a reputable electrician by visiting The

Can I hardwire my lights?

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When you order online, you start by filling in the shipping address and then proceed to the payment page.  At that point, you will have the option to choose a different billing address (by default, the address is the same, so you will need to select

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Delivery

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Are the connectable ranges (Essential, Pro, Core, UItimate, Plus & Ingenious Connect) all compatible?

How to Connect Your Core Connect Lights

Core Connect Timer Explained

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Core Connect Lights

Are your Pro Connect lights dimmable?

How to Connect Pro Connect Lights

Pro Connect Timer Explained

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Pro Connect Lights

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How to Connect Your Essential Connect Lights

Essential Connect Lights

How to Connect Ultimate Connect Festoon Lights

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Ultimate Connect Lights

Which Connectable Lights Should I Choose?

How many lights do I need for my Christmas tree?

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Which lights can I use all year round?

Connectable accessories: our tips

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Do your connectable products have a 2 pin or 3 pin connection?

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What does the warranty label look like?

General Questions

Connectable Products

How do I set the timer on my plug-in lights?

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Festoon Lights

Plug In Products

Do I need to remove the protective film on the solar panel?

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Solar Products

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How to Change Batteries on Baubles

Blue Residue on Lanterns

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General questions

Battery Products

How do I assemble my Studley Large Stag?

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The Studley Reindeer Family

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The Swinsty Reindeer Family

How to Assemble: Illuminated Reindeer Family

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General Information

Reindeer

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Wreaths and Garlands

How I operate the Cloud Wall Light?

Wall Lights

What is TruGlow®?

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TruGlow Candles

What do the IP ratings mean?

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How much do Christmas lights cost to run?

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Product Warranty

Can I use the  TruGlow® AIR with essential oil blends other than those recommended?

Do I need to dilute the essential oil blends before use in the TruGlow® AIR Diffuser?

Are the essential oil blends sold alongside the TruGlow® AIR Diffuser pet friendly?

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How do I add fragrance oil to the TruGlow® AIR or change over the fragrance oil?

Why is the remote for my TruGlow® AIR not working?

I’ve received my diffuser, but haven’t received the oils?

My TruGlow® AIR diffuser is on, but there is no mist or fragrance coming through?

Can I hardwire my lights?Updated 9 months ago