When selecting delivery with Evri we recommend setting up your own My Places delivery account. https://www.evri.com/customer/account/#/myplaces/introhttps://www.myhermes.co.uk/customer/account#/myplaces. My places is your own delivery account with Ev
Yes, you can! You will receive the following email notifications during your delivery:. All our orders are despatched on a tracked delivery service. Your chosen courier will be in touch on the day of delivery with your estimated delivery window. Stan
Once your order has been dispatched, your chosen courier will be in touch on the day of delivery to provide your parcel tracking information. Still not received your tracking information? Check your junk inbox just in case. Our Customer experience t
We are unfortunately unable to cancel or amend orders once they are placed. If we're unable to deliver your order, rest assured, it will be returned to our warehouse and a refund will be issued.
If your order should have arrived by now, and is outside of our promised delivery timeframe please contact our Customer Experience team here or give us a call on 01423 816 040 and we’ll get it sorted.
Occasionally during busy times, your courier may be delayed due to unforeseen circumstances; this should be communicated to you via the tracking pages. If you have not had an update for 48 hours on your parcel, please get in touch with us and our tea
We are so sorry to hear that your delivery has not gone to plan. Couriers usually take a photo at the time of delivery. This can be found on your tracking page and may be useful to locate your order if it has been left at a nearby address. If your de
We’re sorry to hear your parcel has been marked return to sender, this can sometimes happen for a variety of reasons, for example, if it has been damaged in transit. Please get in touch with us here advising the order number and we can arrange for a
We are sorry to hear that you are missing an item from your order. Please chat with us online, or contact us here with a photo of the items you have received and one of our friendly Customer Advisors will be very happy to get this resolved for you.
Your order may be delivered in multiple parcels by different drivers. We would advise checking your shipping confirmation email for additional tracking numbers.