Clearpay FAQs

What is Clearpay?

Clearpay is a "buy now, pay later" (BNPL) service that lets customers pay for purchases over time. It's available as an app and is designed for people who are paid weekly.

How does Clearpay work?

Clearpay lends customers a fixed amount of credit that they can use to make purchases online. Customers pay back the credit in four interest-free instalments every two weeks. You can track payments and reschedule payment dates via the Clearpay app.

How can I use Clearpay?

Just shop on www.lights4fun.co.uk and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you've used Clearpay befor

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility crite

Will a credit search take place?

Yes, Clearpay performs a soft credit check when you apply for an account. This check doesn't affect your credit score.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payment

How do I know Clearpay has received my payment?

You can check if Clearpay has received your payment by logging into your Clearpay account or by looking for an email confirmation.

What happens if I miss a payment?

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. They will give you until 11pm on the following day to make your repayment. If you do not pay, Clearpay will charge you an initial £6 la

When will my order be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order placed online.

I've received a statement, but I've not yet received my goods.

If you have not received your goods, please get in touch with Lights4fun to check on your order and delivery status. You can also contact Clearpay’s Customer Service so that they can postpone the due date on your payment or put the order on hold in t

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £30 and £1200 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Can I use another form of payment with Clearpay?

Yes, you may also use a promotional code with Clearpay to pay for your purchase.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Pleas

What happens to my statement when I have returned part of my order?

Once Lights4fun has received the partial return and Clearpay have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Clearpay. You are always able to monitor the status of your order in the Clearp

I still have questions regarding payment, how can I get in touch?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.